Returns & Exchanges
At Billy's Bakery, we strive for perfection in every bite, but due to the perishable nature of our baked goods, we handle returns on a case-by-case basis to ensure your complete satisfaction. If your order arrives damaged or incorrect, please reach out to us within 24 hours of delivery for a full refund or replacement.
Document the Issue
Take clear photos of the damaged product and the shipping packaging immediately upon arrival to help us process your claim.
Contact Our Team
Email our support desk at hello@billysbakery.com with your order number and the photos of your items within 24 hours.
Review Process
Our quality assurance team will review your request within one business day to determine if a refund or a fresh replacement is appropriate.
Resolution
Once approved, we will either ship a replacement batch at no extra cost or issue a credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing